Freshdesk or QuickBooks?
Which saas & b2b tool brand is right for you?
Freshdeskwins 4 of 7 categories
WINNER
Freshdesk
Delight your customers with effortless service
4.4/5
|42,000 reviews4
Wins
2010
Founded
mid
Price
QuickBooks
Smart tools for your small business
4.3/5
|95,000 reviews3
Wins
1983
Founded
mid
Price
Head-to-Head Comparison
85
Features & Functionality
QuickBooks wins
90
88
Ease of Use
Freshdesk wins
82
82
Integrations
QuickBooks wins
92
85
Pricing & Value
Freshdesk wins
70
80
Customer Support
Freshdesk wins
72
82
Scalability
Freshdesk wins
80
85
Security & Compliance
QuickBooks wins
88
Freshdesk excels at
Ease of UsePricing & ValueCustomer SupportScalability
QuickBooks excels at
Features & FunctionalityIntegrationsSecurity & Compliance
Pros & Cons
Freshdesk
Great value for money
Easy to use
Good free tier
Solid automation
Less powerful than Zendesk
Reporting limitations
QuickBooks
Industry standard
Huge app ecosystem
Excellent accountant support
Good banking integration
Gets expensive
Complex pricing
The Bottom Line
Choose Freshdesk if you want...
- SMB support teams
- Budget-conscious companies
- Multi-channel support
- Growing teams
Choose QuickBooks if you want...
- Small businesses
- Accountants
- Freelancers
- US businesses
Our pick: Freshdesk — Better overall scores and stronger performance across key categories. However, QuickBooks is the better choice if you prioritize features & functionality or integrations.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Freshdesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
QuickBooks
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
