Freshdesk or Notion?
Which saas & b2b tool brand is right for you?
Freshdeskwins 4 of 7 categories
WINNER
Freshdesk
Delight your customers with effortless service
4.4/5
|42,000 reviews4
Wins
2010
Founded
mid
Price
Head-to-Head Comparison
85
Features & Functionality
Notion wins
95
88
Ease of Use
Freshdesk wins
78
82
Integrations
82
85
Pricing & Value
Notion wins
88
80
Customer Support
Freshdesk wins
75
82
Scalability
Freshdesk wins
80
85
Security & Compliance
Freshdesk wins
82
Freshdesk excels at
Ease of UseCustomer SupportScalabilitySecurity & Compliance
Notion excels at
Features & FunctionalityPricing & Value
Pros & Cons
Freshdesk
Great value for money
Easy to use
Good free tier
Solid automation
Less powerful than Zendesk
Reporting limitations
Notion
Incredibly flexible block-based editor
Beautiful, minimal interface design
Generous free tier for individuals
All-in-one solution reduces tool sprawl
Steep learning curve for advanced features
Performance degrades with large databases (10K+ rows)
The Bottom Line
Choose Freshdesk if you want...
- SMB support teams
- Budget-conscious companies
- Multi-channel support
- Growing teams
Choose Notion if you want...
- Startups and small teams (1-100 employees)
- Knowledge management and internal wikis
- Technical documentation
- Product teams and roadmapping
Our pick: Freshdesk — Better overall scores and stronger performance across key categories. However, Notion is the better choice if you prioritize features & functionality or pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Freshdesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
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Product Hunt
12,847upvotes
#4 Product of the Year 2018
Last updated: 2024-12-10
