Freshdesk or monday.com?
Which saas & b2b tool brand is right for you?
monday.comwins 6 of 7 categories
Freshdesk
Delight your customers with effortless service
4.4/5
|42,000 reviews1
Wins
2010
Founded
mid
Price
WINNER
monday.com
A new way to work
4.5/5
|48,000 reviews6
Wins
2012
Founded
premium
Price
Head-to-Head Comparison
85
Features & Functionality
monday.com wins
90
88
Ease of Use
monday.com wins
90
82
Integrations
monday.com wins
88
85
Pricing & Value
Freshdesk wins
65
80
Customer Support
monday.com wins
82
82
Scalability
monday.com wins
88
85
Security & Compliance
monday.com wins
88
Freshdesk excels at
Pricing & Value
monday.com excels at
Features & FunctionalityEase of UseIntegrationsCustomer SupportScalabilitySecurity & Compliance
Pros & Cons
Freshdesk
Great value for money
Easy to use
Good free tier
Solid automation
Less powerful than Zendesk
Reporting limitations
monday.com
Highly visual and colorful
Easy to learn
Excellent dashboard builder
Strong automation
Expensive per-seat pricing
Minimum seat requirements
The Bottom Line
Choose Freshdesk if you want...
- SMB support teams
- Budget-conscious companies
- Multi-channel support
- Growing teams
Choose monday.com if you want...
- Visual thinkers
- Sales and marketing teams
- Non-technical teams
- Client-facing workflows
Our pick: monday.com — Better overall scores and stronger performance across key categories. However, Freshdesk is the better choice if you prioritize pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Freshdesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
monday.com
$278.45
+2.08%
$13.2B
Market Cap
$297.10
52W High
$153.70
52W Low
Last updated: 2024-12-10
Visual interfaceIntegrationsPricingAutomationsTemplates
Last updated: 2024-12-10
