Freshdesk
SaaS & B2B ToolsmidDelight your customers with effortless service
4.4/ 5
|
42,000 reviews
|
Score: 84/100
About Freshdesk
Freshdesk is a cloud-based customer support software by Freshworks. Known for competitive pricing and ease of use, it's a strong Zendesk alternative. Part of the broader Freshworks suite.
Performance Ratings
Features & Functionality85/100
Ease of Use88/100
Integrations82/100
Pricing & Value85/100
Customer Support80/100
Scalability82/100
Security & Compliance85/100
Pros & Cons
Pros
- Great value for money
- Easy to use
- Good free tier
- Solid automation
- Part of Freshworks suite
- Good mobile apps
Cons
- Less powerful than Zendesk
- Reporting limitations
- Limited enterprise features
- Integration depth
- Support response times
Best For
SMB support teamsBudget-conscious companiesMulti-channel supportGrowing teamsZendesk alternative seekers
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Top Discussions
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Last updated: 2026-12-10
Company Info
- Founded
- 2010
- Headquarters
- San Mateo, CA, USA (Freshworks)
- Employees
- 5,000+ (Freshworks)
- Revenue
- $600M (Freshworks FY2023)
