Freshdesk or ClickUp?
Which saas & b2b tool brand is right for you?
ClickUpwins 4 of 7 categories
Freshdesk
Delight your customers with effortless service
4.4/5
|42,000 reviews3
Wins
2010
Founded
mid
Price
WINNER
ClickUp
One app to replace them all
4.5/5
|38,000 reviews4
Wins
2017
Founded
mid
Price
Head-to-Head Comparison
85
Features & Functionality
ClickUp wins
98
88
Ease of Use
Freshdesk wins
70
82
Integrations
ClickUp wins
88
85
Pricing & Value
ClickUp wins
92
80
Customer Support
Freshdesk wins
78
82
Scalability
ClickUp wins
85
85
Security & Compliance
Freshdesk wins
80
Freshdesk excels at
Ease of UseCustomer SupportSecurity & Compliance
ClickUp excels at
Features & FunctionalityIntegrationsPricing & ValueScalability
Pros & Cons
Freshdesk
Great value for money
Easy to use
Good free tier
Solid automation
Less powerful than Zendesk
Reporting limitations
ClickUp
Extremely feature-rich
Competitive pricing
Multiple project views
Generous free tier
Can feel overwhelming
Performance issues reported
The Bottom Line
Choose Freshdesk if you want...
- SMB support teams
- Budget-conscious companies
- Multi-channel support
- Growing teams
Choose ClickUp if you want...
- Teams wanting all-in-one solution
- Agencies managing multiple clients
- Feature-maximizers
- Budget-conscious teams
Our pick: ClickUp — Better overall scores and stronger performance across key categories. However, Freshdesk is the better choice if you prioritize ease of use or customer support.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Freshdesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
ClickUp
Feature overloadLearning curveCustomizationPriceUpdates
Last updated: 2024-12-10
