Freshdesk or Jira?
Which saas & b2b tool brand is right for you?
Jirawins 4 of 7 categories
Freshdesk
Delight your customers with effortless service
4.4/5
|42,000 reviews3
Wins
2010
Founded
mid
Price
WINNER
Jira
The #1 software development tool
4.2/5
|78,000 reviews4
Wins
2002
Founded
mid
Price
Head-to-Head Comparison
85
Features & Functionality
Jira wins
95
88
Ease of Use
Freshdesk wins
60
82
Integrations
Jira wins
95
85
Pricing & Value
Freshdesk wins
75
80
Customer Support
Freshdesk wins
78
82
Scalability
Jira wins
95
85
Security & Compliance
Jira wins
92
Freshdesk excels at
Ease of UsePricing & ValueCustomer Support
Jira excels at
Features & FunctionalityIntegrationsScalabilitySecurity & Compliance
Pros & Cons
Freshdesk
Great value for money
Easy to use
Good free tier
Solid automation
Less powerful than Zendesk
Reporting limitations
Jira
Industry standard for dev teams
Powerful customization
Excellent agile support
Deep Atlassian ecosystem
Steep learning curve
Can be overwhelming
The Bottom Line
Choose Freshdesk if you want...
- SMB support teams
- Budget-conscious companies
- Multi-channel support
- Growing teams
Choose Jira if you want...
- Software development teams
- Agile/Scrum teams
- Enterprise engineering
- Bug tracking
Our pick: Jira — Better overall scores and stronger performance across key categories. However, Freshdesk is the better choice if you prioritize ease of use or pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Freshdesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Jira
Last updated: 2024-12-10
