Freshdesk or Mixpanel?
Which saas & b2b tool brand is right for you?
Mixpanelwins 4 of 7 categories
Freshdesk
Delight your customers with effortless service
4.4/5
|42,000 reviews3
Wins
2010
Founded
mid
Price
WINNER
Mixpanel
Powerful, self-serve product analytics
4.5/5
|22,000 reviews4
Wins
2009
Founded
mid
Price
Head-to-Head Comparison
85
Features & Functionality
Mixpanel wins
90
88
Ease of Use
Freshdesk wins
78
82
Integrations
Mixpanel wins
85
85
Pricing & Value
Freshdesk wins
75
80
Customer Support
Freshdesk wins
75
82
Scalability
Mixpanel wins
88
85
Security & Compliance
Mixpanel wins
88
Freshdesk excels at
Ease of UsePricing & ValueCustomer Support
Mixpanel excels at
Features & FunctionalityIntegrationsScalabilitySecurity & Compliance
Pros & Cons
Freshdesk
Great value for money
Easy to use
Good free tier
Solid automation
Less powerful than Zendesk
Reporting limitations
Mixpanel
Powerful event analytics
Great funnel analysis
Retention cohorts
Self-serve querying
Learning curve
Can get expensive
The Bottom Line
Choose Freshdesk if you want...
- SMB support teams
- Budget-conscious companies
- Multi-channel support
- Growing teams
Choose Mixpanel if you want...
- Product teams
- User behavior analysis
- Funnel optimization
- Retention analysis
Our pick: Mixpanel — Better overall scores and stronger performance across key categories. However, Freshdesk is the better choice if you prioritize ease of use or pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Freshdesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Mixpanel
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
