Freshdesk or Hotjar?
Which saas & b2b tool brand is right for you?
Freshdeskwins 5 of 7 categories
WINNER
Freshdesk
Delight your customers with effortless service
4.4/5
|42,000 reviews5
Wins
2010
Founded
mid
Price
Hotjar
Understand how users behave on your site
4.4/5
|32,000 reviews1
Wins
2014
Founded
mid
Price
Head-to-Head Comparison
85
Features & Functionality
Freshdesk wins
82
88
Ease of Use
Hotjar wins
92
82
Integrations
Freshdesk wins
78
85
Pricing & Value
85
80
Customer Support
Freshdesk wins
75
82
Scalability
Freshdesk wins
78
85
Security & Compliance
Freshdesk wins
82
Freshdesk excels at
Features & FunctionalityIntegrationsCustomer SupportScalabilitySecurity & Compliance
Hotjar excels at
Ease of Use
Pros & Cons
Freshdesk
Great value for money
Easy to use
Good free tier
Solid automation
Less powerful than Zendesk
Reporting limitations
Hotjar
Easy to set up
Visual heatmaps
Session recordings
User feedback tools
Limited depth
Sampling on free tier
The Bottom Line
Choose Freshdesk if you want...
- SMB support teams
- Budget-conscious companies
- Multi-channel support
- Growing teams
Choose Hotjar if you want...
- UX research
- Conversion optimization
- Website feedback
- Visual analytics
Our pick: Freshdesk — Better overall scores and stronger performance across key categories. However, Hotjar is the better choice if you prioritize ease of use.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Freshdesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Hotjar
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
