Zoom or Zendesk?
Which saas & b2b tool brand is right for you?
Zendeskwins 4 of 7 categories
WINNER
Zendesk
Champions of customer service
4.3/5
|55,000 reviews4
Wins
2007
Founded
premium
Price
Head-to-Head Comparison
88
Features & Functionality
Zendesk wins
92
95
Ease of Use
Zoom wins
75
85
Integrations
Zendesk wins
90
75
Pricing & Value
Zoom wins
60
72
Customer Support
Zendesk wins
82
95
Scalability
Zoom wins
92
80
Security & Compliance
Zendesk wins
90
Zoom excels at
Ease of UsePricing & ValueScalability
Zendesk excels at
Features & FunctionalityIntegrationsCustomer SupportSecurity & Compliance
Pros & Cons
Zoom
Industry-best video quality and reliability
Extremely easy to use (grandma-approved)
Works on any device, any network
Scales to 1,000+ participants
Security concerns early on (improved significantly)
'Zoom fatigue' is a documented phenomenon
Zendesk
Comprehensive feature set
Strong marketplace
Multi-channel support
Good reporting
Expensive
Complex setup
The Bottom Line
Choose Zoom if you want...
- Video meetings of all sizes
- Webinars and virtual events
- Remote-first and hybrid companies
- Education and online learning
Choose Zendesk if you want...
- Customer support teams
- Help desk operations
- Multi-channel support
- Enterprise support
Our pick: Zendesk — Better overall scores and stronger performance across key categories. However, Zoom is the better choice if you prioritize ease of use or pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Zoom
+77
Score
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Zendesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
