Zendesk
SaaS & B2B ToolspremiumChampions of customer service
4.3/ 5
|
55,000 reviews
|
Score: 83/100
About Zendesk
Zendesk is a customer service platform offering ticketing, live chat, knowledge bases, and call center software. One of the original SaaS success stories, now taken private. Used by 100,000+ companies worldwide.
Performance Ratings
Features & Functionality92/100
Ease of Use75/100
Integrations90/100
Pricing & Value60/100
Customer Support82/100
Scalability92/100
Security & Compliance90/100
Pros & Cons
Pros
- Comprehensive feature set
- Strong marketplace
- Multi-channel support
- Good reporting
- Scalable
- Established platform
Cons
- Expensive
- Complex setup
- UI feels dated
- Support can be slow
- Steep learning curve
Best For
Customer support teamsHelp desk operationsMulti-channel supportEnterprise supportSelf-service portals
Popular Products
Zendesk Support
Ticketing
4.4
Zendesk Chat
Live Chat
4.2
Zendesk Guide
Knowledge Base
4.3
Company Info
- Founded
- 2007
- Headquarters
- San Francisco, CA, USA
- Employees
- 6,000+
- Revenue
- $1.7B (2022)
