Zoom
SaaS & B2B ToolsmidOne platform to connect
4.4/ 5
|
120,000 reviews
|
Score: 84/100
About Zoom
Zoom is the video conferencing platform that became synonymous with remote work during COVID-19. Founded in 2011 by Eric Yuan, a former Cisco WebEx engineer, Zoom focused obsessively on video quality and ease of use. When the pandemic hit, daily meeting participants exploded from 10 million to over 300 million in months. The company went public in 2019, and its market cap briefly exceeded $160 billion in 2020. Now a $4.5B revenue company, Zoom has expanded into team chat (Zoom Team Chat), VoIP (Zoom Phone), and AI features (Zoom AI Companion).
Performance Ratings
Features & Functionality88/100
Ease of Use95/100
Integrations85/100
Pricing & Value75/100
Customer Support72/100
Scalability95/100
Security & Compliance80/100
Pros & Cons
Pros
- Industry-best video quality and reliability
- Extremely easy to use (grandma-approved)
- Works on any device, any network
- Scales to 1,000+ participants
- Strong webinar/event capabilities
- Breakout rooms for collaboration
Cons
- Security concerns early on (improved significantly)
- 'Zoom fatigue' is a documented phenomenon
- 40-minute limit on free tier
- Features fragmented across products
- Less suited for async work
Best For
Video meetings of all sizesWebinars and virtual eventsRemote-first and hybrid companiesEducation and online learningLarge meetings (up to 1,000 participants)Healthcare (HIPAA compliant)
Popular Products
Zoom Meetings
Video Conferencing
4.5
Zoom Webinars
Events & Webinars
4.3
Zoom Phone
Cloud VoIP
4.2
Zoom Rooms
Conference Room
4.3
Zoom AI Companion
AI Assistant
4.1
Company Info
- Founded
- 2011
- Headquarters
- San Jose, CA, USA
- Employees
- 8,400+
- Revenue
- $4.5B
