Zendesk or QuickBooks?
Which saas & b2b tool brand is right for you?
Zendeskwins 4 of 7 categories
WINNER
Zendesk
Champions of customer service
4.3/5
|55,000 reviews4
Wins
2007
Founded
premium
Price
QuickBooks
Smart tools for your small business
4.3/5
|95,000 reviews3
Wins
1983
Founded
mid
Price
Head-to-Head Comparison
92
Features & Functionality
Zendesk wins
90
75
Ease of Use
QuickBooks wins
82
90
Integrations
QuickBooks wins
92
60
Pricing & Value
QuickBooks wins
70
82
Customer Support
Zendesk wins
72
92
Scalability
Zendesk wins
80
90
Security & Compliance
Zendesk wins
88
Zendesk excels at
Features & FunctionalityCustomer SupportScalabilitySecurity & Compliance
QuickBooks excels at
Ease of UseIntegrationsPricing & Value
Pros & Cons
Zendesk
Comprehensive feature set
Strong marketplace
Multi-channel support
Good reporting
Expensive
Complex setup
QuickBooks
Industry standard
Huge app ecosystem
Excellent accountant support
Good banking integration
Gets expensive
Complex pricing
The Bottom Line
Choose Zendesk if you want...
- Customer support teams
- Help desk operations
- Multi-channel support
- Enterprise support
Choose QuickBooks if you want...
- Small businesses
- Accountants
- Freelancers
- US businesses
Our pick: Zendesk — Better overall scores and stronger performance across key categories. However, QuickBooks is the better choice if you prioritize ease of use or integrations.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Zendesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
QuickBooks
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
