Zendesk or Jira?
Which saas & b2b tool brand is right for you?
Jirawins 5 of 7 categories
Zendesk
Champions of customer service
4.3/5
|55,000 reviews2
Wins
2007
Founded
premium
Price
WINNER
Jira
The #1 software development tool
4.2/5
|78,000 reviews5
Wins
2002
Founded
mid
Price
Head-to-Head Comparison
92
Features & Functionality
Jira wins
95
75
Ease of Use
Zendesk wins
60
90
Integrations
Jira wins
95
60
Pricing & Value
Jira wins
75
82
Customer Support
Zendesk wins
78
92
Scalability
Jira wins
95
90
Security & Compliance
Jira wins
92
Zendesk excels at
Ease of UseCustomer Support
Jira excels at
Features & FunctionalityIntegrationsPricing & ValueScalabilitySecurity & Compliance
Pros & Cons
Zendesk
Comprehensive feature set
Strong marketplace
Multi-channel support
Good reporting
Expensive
Complex setup
Jira
Industry standard for dev teams
Powerful customization
Excellent agile support
Deep Atlassian ecosystem
Steep learning curve
Can be overwhelming
The Bottom Line
Choose Zendesk if you want...
- Customer support teams
- Help desk operations
- Multi-channel support
- Enterprise support
Choose Jira if you want...
- Software development teams
- Agile/Scrum teams
- Enterprise engineering
- Bug tracking
Our pick: Jira — Better overall scores and stronger performance across key categories. However, Zendesk is the better choice if you prioritize ease of use or customer support.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Zendesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Jira
Last updated: 2024-12-10
