Zendesk or ClickUp?
Which saas & b2b tool brand is right for you?
Zendeskwins 5 of 7 categories
WINNER
Zendesk
Champions of customer service
4.3/5
|55,000 reviews5
Wins
2007
Founded
premium
Price
ClickUp
One app to replace them all
4.5/5
|38,000 reviews2
Wins
2017
Founded
mid
Price
Head-to-Head Comparison
92
Features & Functionality
ClickUp wins
98
75
Ease of Use
Zendesk wins
70
90
Integrations
Zendesk wins
88
60
Pricing & Value
ClickUp wins
92
82
Customer Support
Zendesk wins
78
92
Scalability
Zendesk wins
85
90
Security & Compliance
Zendesk wins
80
Zendesk excels at
Ease of UseIntegrationsCustomer SupportScalabilitySecurity & Compliance
ClickUp excels at
Features & FunctionalityPricing & Value
Pros & Cons
Zendesk
Comprehensive feature set
Strong marketplace
Multi-channel support
Good reporting
Expensive
Complex setup
ClickUp
Extremely feature-rich
Competitive pricing
Multiple project views
Generous free tier
Can feel overwhelming
Performance issues reported
The Bottom Line
Choose Zendesk if you want...
- Customer support teams
- Help desk operations
- Multi-channel support
- Enterprise support
Choose ClickUp if you want...
- Teams wanting all-in-one solution
- Agencies managing multiple clients
- Feature-maximizers
- Budget-conscious teams
Our pick: Zendesk — Better overall scores and stronger performance across key categories. However, ClickUp is the better choice if you prioritize features & functionality or pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Zendesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
ClickUp
Feature overloadLearning curveCustomizationPriceUpdates
Last updated: 2024-12-10
