Zendesk or monday.com?
Which saas & b2b tool brand is right for you?
Zendeskwins 4 of 7 categories
WINNER
Zendesk
Champions of customer service
4.3/5
|55,000 reviews4
Wins
2007
Founded
premium
Price
Head-to-Head Comparison
92
Features & Functionality
Zendesk wins
90
75
Ease of Use
monday.com wins
90
90
Integrations
Zendesk wins
88
60
Pricing & Value
monday.com wins
65
82
Customer Support
82
92
Scalability
Zendesk wins
88
90
Security & Compliance
Zendesk wins
88
Zendesk excels at
Features & FunctionalityIntegrationsScalabilitySecurity & Compliance
monday.com excels at
Ease of UsePricing & Value
Pros & Cons
Zendesk
Comprehensive feature set
Strong marketplace
Multi-channel support
Good reporting
Expensive
Complex setup
monday.com
Highly visual and colorful
Easy to learn
Excellent dashboard builder
Strong automation
Expensive per-seat pricing
Minimum seat requirements
The Bottom Line
Choose Zendesk if you want...
- Customer support teams
- Help desk operations
- Multi-channel support
- Enterprise support
Choose monday.com if you want...
- Visual thinkers
- Sales and marketing teams
- Non-technical teams
- Client-facing workflows
Our pick: Zendesk — Better overall scores and stronger performance across key categories. However, monday.com is the better choice if you prioritize ease of use or pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Zendesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
monday.com
$278.45
+2.08%
$13.2B
Market Cap
$297.10
52W High
$153.70
52W Low
Last updated: 2024-12-10
Visual interfaceIntegrationsPricingAutomationsTemplates
Last updated: 2024-12-10
