Zendesk or Notion?
Which saas & b2b tool brand is right for you?
Zendeskwins 4 of 7 categories
WINNER
Zendesk
Champions of customer service
4.3/5
|55,000 reviews4
Wins
2007
Founded
premium
Price
Head-to-Head Comparison
92
Features & Functionality
Notion wins
95
75
Ease of Use
Notion wins
78
90
Integrations
Zendesk wins
82
60
Pricing & Value
Notion wins
88
82
Customer Support
Zendesk wins
75
92
Scalability
Zendesk wins
80
90
Security & Compliance
Zendesk wins
82
Zendesk excels at
IntegrationsCustomer SupportScalabilitySecurity & Compliance
Notion excels at
Features & FunctionalityEase of UsePricing & Value
Pros & Cons
Zendesk
Comprehensive feature set
Strong marketplace
Multi-channel support
Good reporting
Expensive
Complex setup
Notion
Incredibly flexible block-based editor
Beautiful, minimal interface design
Generous free tier for individuals
All-in-one solution reduces tool sprawl
Steep learning curve for advanced features
Performance degrades with large databases (10K+ rows)
The Bottom Line
Choose Zendesk if you want...
- Customer support teams
- Help desk operations
- Multi-channel support
- Enterprise support
Choose Notion if you want...
- Startups and small teams (1-100 employees)
- Knowledge management and internal wikis
- Technical documentation
- Product teams and roadmapping
Our pick: Zendesk — Better overall scores and stronger performance across key categories. However, Notion is the better choice if you prioritize features & functionality or ease of use.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Zendesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Notion
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Product Hunt
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#4 Product of the Year 2018
Last updated: 2024-12-10
