Zendesk or Mixpanel?
Which saas & b2b tool brand is right for you?
Zendeskwins 5 of 7 categories
WINNER
Zendesk
Champions of customer service
4.3/5
|55,000 reviews5
Wins
2007
Founded
premium
Price
Mixpanel
Powerful, self-serve product analytics
4.5/5
|22,000 reviews2
Wins
2009
Founded
mid
Price
Head-to-Head Comparison
92
Features & Functionality
Zendesk wins
90
75
Ease of Use
Mixpanel wins
78
90
Integrations
Zendesk wins
85
60
Pricing & Value
Mixpanel wins
75
82
Customer Support
Zendesk wins
75
92
Scalability
Zendesk wins
88
90
Security & Compliance
Zendesk wins
88
Zendesk excels at
Features & FunctionalityIntegrationsCustomer SupportScalabilitySecurity & Compliance
Mixpanel excels at
Ease of UsePricing & Value
Pros & Cons
Zendesk
Comprehensive feature set
Strong marketplace
Multi-channel support
Good reporting
Expensive
Complex setup
Mixpanel
Powerful event analytics
Great funnel analysis
Retention cohorts
Self-serve querying
Learning curve
Can get expensive
The Bottom Line
Choose Zendesk if you want...
- Customer support teams
- Help desk operations
- Multi-channel support
- Enterprise support
Choose Mixpanel if you want...
- Product teams
- User behavior analysis
- Funnel optimization
- Retention analysis
Our pick: Zendesk — Better overall scores and stronger performance across key categories. However, Mixpanel is the better choice if you prioritize ease of use or pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Zendesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Mixpanel
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
