Zendesk or Intercom?
Which saas & b2b tool brand is right for you?
Zendeskwins 6 of 7 categories
WINNER
Zendesk
Champions of customer service
4.3/5
|55,000 reviews6
Wins
2007
Founded
premium
Price
Intercom
The AI-first customer service platform
4.4/5
|38,000 reviews1
Wins
2011
Founded
premium
Price
Head-to-Head Comparison
92
Features & Functionality
Zendesk wins
90
75
Ease of Use
Intercom wins
82
90
Integrations
Zendesk wins
88
60
Pricing & Value
Zendesk wins
55
82
Customer Support
Zendesk wins
78
92
Scalability
Zendesk wins
85
90
Security & Compliance
Zendesk wins
88
Zendesk excels at
Features & FunctionalityIntegrationsPricing & ValueCustomer SupportScalabilitySecurity & Compliance
Intercom excels at
Ease of Use
Pros & Cons
Zendesk
Comprehensive feature set
Strong marketplace
Multi-channel support
Good reporting
Expensive
Complex setup
Intercom
Beautiful, modern UI
Great in-app messaging
Product tours included
Fin AI agent
Very expensive
Complex pricing
The Bottom Line
Choose Zendesk if you want...
- Customer support teams
- Help desk operations
- Multi-channel support
- Enterprise support
Choose Intercom if you want...
- SaaS companies
- In-app messaging
- Product-led growth
- Conversational support
Our pick: Zendesk — Better overall scores and stronger performance across key categories. However, Intercom is the better choice if you prioritize ease of use.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Zendesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Intercom
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
