Intercom
SaaS & B2B ToolspremiumThe AI-first customer service platform
4.4/ 5
|
38,000 reviews
|
Score: 81/100
About Intercom
Intercom is a customer messaging platform combining live chat, bots, and a help center. Known for its in-app messaging and proactive engagement. Recently pivoted to AI-first with Fin AI agent.
Performance Ratings
Features & Functionality90/100
Ease of Use82/100
Integrations88/100
Pricing & Value55/100
Customer Support78/100
Scalability85/100
Security & Compliance88/100
Pros & Cons
Pros
- Beautiful, modern UI
- Great in-app messaging
- Product tours included
- Fin AI agent
- Good segmentation
- Strong mobile apps
Cons
- Very expensive
- Complex pricing
- Can get pricey with scale
- Feature bloat
- Limited ticketing
Best For
SaaS companiesIn-app messagingProduct-led growthConversational supportCustomer engagement
Popular Products
Messenger
Chat
4.5
Fin AI Agent
AI Support
4.3
Inbox
Team Inbox
4.2
Company Info
- Founded
- 2011
- Headquarters
- San Francisco, CA, USA / Dublin, Ireland
- Employees
- 1,000+
- Revenue
- $300M+ ARR
