Zendesk or Hotjar?
Which saas & b2b tool brand is right for you?
Zendeskwins 5 of 7 categories
WINNER
Zendesk
Champions of customer service
4.3/5
|55,000 reviews5
Wins
2007
Founded
premium
Price
Hotjar
Understand how users behave on your site
4.4/5
|32,000 reviews2
Wins
2014
Founded
mid
Price
Head-to-Head Comparison
92
Features & Functionality
Zendesk wins
82
75
Ease of Use
Hotjar wins
92
90
Integrations
Zendesk wins
78
60
Pricing & Value
Hotjar wins
85
82
Customer Support
Zendesk wins
75
92
Scalability
Zendesk wins
78
90
Security & Compliance
Zendesk wins
82
Zendesk excels at
Features & FunctionalityIntegrationsCustomer SupportScalabilitySecurity & Compliance
Hotjar excels at
Ease of UsePricing & Value
Pros & Cons
Zendesk
Comprehensive feature set
Strong marketplace
Multi-channel support
Good reporting
Expensive
Complex setup
Hotjar
Easy to set up
Visual heatmaps
Session recordings
User feedback tools
Limited depth
Sampling on free tier
The Bottom Line
Choose Zendesk if you want...
- Customer support teams
- Help desk operations
- Multi-channel support
- Enterprise support
Choose Hotjar if you want...
- UX research
- Conversion optimization
- Website feedback
- Visual analytics
Our pick: Zendesk — Better overall scores and stronger performance across key categories. However, Hotjar is the better choice if you prioritize ease of use or pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Zendesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Hotjar
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
