Zendesk or Freshdesk?
Which saas & b2b tool brand is right for you?
Zendeskwins 5 of 7 categories
WINNER
Zendesk
Champions of customer service
4.3/5
|55,000 reviews5
Wins
2007
Founded
premium
Price
Freshdesk
Delight your customers with effortless service
4.4/5
|42,000 reviews2
Wins
2010
Founded
mid
Price
Head-to-Head Comparison
92
Features & Functionality
Zendesk wins
85
75
Ease of Use
Freshdesk wins
88
90
Integrations
Zendesk wins
82
60
Pricing & Value
Freshdesk wins
85
82
Customer Support
Zendesk wins
80
92
Scalability
Zendesk wins
82
90
Security & Compliance
Zendesk wins
85
Zendesk excels at
Features & FunctionalityIntegrationsCustomer SupportScalabilitySecurity & Compliance
Freshdesk excels at
Ease of UsePricing & Value
Pros & Cons
Zendesk
Comprehensive feature set
Strong marketplace
Multi-channel support
Good reporting
Expensive
Complex setup
Freshdesk
Great value for money
Easy to use
Good free tier
Solid automation
Less powerful than Zendesk
Reporting limitations
The Bottom Line
Choose Zendesk if you want...
- Customer support teams
- Help desk operations
- Multi-channel support
- Enterprise support
Choose Freshdesk if you want...
- SMB support teams
- Budget-conscious companies
- Multi-channel support
- Growing teams
Our pick: Zendesk — Better overall scores and stronger performance across key categories. However, Freshdesk is the better choice if you prioritize ease of use or pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Zendesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Freshdesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
