Pipedrive or Zendesk?
Which saas & b2b tool brand is right for you?
Zendeskwins 4 of 7 categories
Pipedrive
The CRM built by salespeople, for salespeople
4.5/5
|32,000 reviews2
Wins
2010
Founded
mid
Price
WINNER
Zendesk
Champions of customer service
4.3/5
|55,000 reviews4
Wins
2007
Founded
premium
Price
Head-to-Head Comparison
78
Features & Functionality
Zendesk wins
92
92
Ease of Use
Pipedrive wins
75
82
Integrations
Zendesk wins
90
85
Pricing & Value
Pipedrive wins
60
82
Customer Support
82
75
Scalability
Zendesk wins
92
82
Security & Compliance
Zendesk wins
90
Pipedrive excels at
Ease of UsePricing & Value
Zendesk excels at
Features & FunctionalityIntegrationsScalabilitySecurity & Compliance
Pros & Cons
Pipedrive
Very easy to use
Great visual pipeline
Affordable pricing
Built for salespeople
Limited marketing features
Basic reporting
Zendesk
Comprehensive feature set
Strong marketplace
Multi-channel support
Good reporting
Expensive
Complex setup
The Bottom Line
Choose Pipedrive if you want...
- Small sales teams
- Visual pipeline management
- SMBs
- First-time CRM users
Choose Zendesk if you want...
- Customer support teams
- Help desk operations
- Multi-channel support
- Enterprise support
Our pick: Zendesk — Better overall scores and stronger performance across key categories. However, Pipedrive is the better choice if you prioritize ease of use or pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Pipedrive
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Zendesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
