Pipedrive or Zendesk?

Which saas & b2b tool brand is right for you?

Zendeskwins 4 of 7 categories
Pipedrive

Pipedrive

The CRM built by salespeople, for salespeople

4.5/5
|32,000 reviews
2
Wins
2010
Founded
mid
Price
WINNER
Zendesk

Zendesk

Champions of customer service

4.3/5
|55,000 reviews
4
Wins
2007
Founded
premium
Price

Head-to-Head Comparison

78
Features & Functionality
Zendesk wins
92
92
Ease of Use
Pipedrive wins
75
82
Integrations
Zendesk wins
90
85
Pricing & Value
Pipedrive wins
60
82
Customer Support
82
75
Scalability
Zendesk wins
92
82
Security & Compliance
Zendesk wins
90
Pipedrive

Pipedrive excels at

Ease of UsePricing & Value
Zendesk

Zendesk excels at

Features & FunctionalityIntegrationsScalabilitySecurity & Compliance

Pros & Cons

Pipedrive

Pipedrive

Very easy to use
Great visual pipeline
Affordable pricing
Built for salespeople
Limited marketing features
Basic reporting
Zendesk

Zendesk

Comprehensive feature set
Strong marketplace
Multi-channel support
Good reporting
Expensive
Complex setup

The Bottom Line

Choose Pipedrive if you want...

  • Small sales teams
  • Visual pipeline management
  • SMBs
  • First-time CRM users

Choose Zendesk if you want...

  • Customer support teams
  • Help desk operations
  • Multi-channel support
  • Enterprise support

Our pick: Zendesk — Better overall scores and stronger performance across key categories. However, Pipedrive is the better choice if you prioritize ease of use or pricing & value.

Real-Time Brand Data

Stock prices, reviews, sentiment & more

Pipedrive

Pipedrive

Free Trial

Try Pipedrive free. No credit card required.

Annual Billing Discount

20% OFF

Save up to 20% when you pay annually.

PricingFeaturesSupportAlternativesIntegration
G2
4.6516689798132145
(797)
LeaderHigh Performer
View reviews
Capterra
4.728306035565155
(214)
View reviews
TrustpilotGood
4.4607302386924585
(214)
View reviews
Last updated: 2026-12-10
Zendesk

Zendesk

Free Trial

Try Zendesk free. No credit card required.

Annual Billing Discount

20% OFF

Save up to 20% when you pay annually.

PricingFeaturesSupportAlternativesIntegration
G2
4.638762302582261
(627)
LeaderHigh Performer
View reviews
Capterra
4.422527040294483
(962)
View reviews
TrustpilotGood
4.428837544354078
(266)
View reviews
Last updated: 2026-12-10