Pipedrive or Intercom?
Which saas & b2b tool brand is right for you?
Intercomwins 4 of 7 categories
Pipedrive
The CRM built by salespeople, for salespeople
4.5/5
|32,000 reviews3
Wins
2010
Founded
mid
Price
WINNER
Intercom
The AI-first customer service platform
4.4/5
|38,000 reviews4
Wins
2011
Founded
premium
Price
Head-to-Head Comparison
78
Features & Functionality
Intercom wins
90
92
Ease of Use
Pipedrive wins
82
82
Integrations
Intercom wins
88
85
Pricing & Value
Pipedrive wins
55
82
Customer Support
Pipedrive wins
78
75
Scalability
Intercom wins
85
82
Security & Compliance
Intercom wins
88
Pipedrive excels at
Ease of UsePricing & ValueCustomer Support
Intercom excels at
Features & FunctionalityIntegrationsScalabilitySecurity & Compliance
Pros & Cons
Pipedrive
Very easy to use
Great visual pipeline
Affordable pricing
Built for salespeople
Limited marketing features
Basic reporting
Intercom
Beautiful, modern UI
Great in-app messaging
Product tours included
Fin AI agent
Very expensive
Complex pricing
The Bottom Line
Choose Pipedrive if you want...
- Small sales teams
- Visual pipeline management
- SMBs
- First-time CRM users
Choose Intercom if you want...
- SaaS companies
- In-app messaging
- Product-led growth
- Conversational support
Our pick: Intercom — Better overall scores and stronger performance across key categories. However, Pipedrive is the better choice if you prioritize ease of use or pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Pipedrive
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Intercom
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
