Pipedrive or Freshdesk?
Which saas & b2b tool brand is right for you?
Freshdeskwins 3 of 7 categories
Pipedrive
The CRM built by salespeople, for salespeople
4.5/5
|32,000 reviews2
Wins
2010
Founded
mid
Price
WINNER
Freshdesk
Delight your customers with effortless service
4.4/5
|42,000 reviews3
Wins
2010
Founded
mid
Price
Head-to-Head Comparison
78
Features & Functionality
Freshdesk wins
85
92
Ease of Use
Pipedrive wins
88
82
Integrations
82
85
Pricing & Value
85
82
Customer Support
Pipedrive wins
80
75
Scalability
Freshdesk wins
82
82
Security & Compliance
Freshdesk wins
85
Pipedrive excels at
Ease of UseCustomer Support
Freshdesk excels at
Features & FunctionalityScalabilitySecurity & Compliance
Pros & Cons
Pipedrive
Very easy to use
Great visual pipeline
Affordable pricing
Built for salespeople
Limited marketing features
Basic reporting
Freshdesk
Great value for money
Easy to use
Good free tier
Solid automation
Less powerful than Zendesk
Reporting limitations
The Bottom Line
Choose Pipedrive if you want...
- Small sales teams
- Visual pipeline management
- SMBs
- First-time CRM users
Choose Freshdesk if you want...
- SMB support teams
- Budget-conscious companies
- Multi-channel support
- Growing teams
Our pick: Freshdesk — Better overall scores and stronger performance across key categories. However, Pipedrive is the better choice if you prioritize ease of use or customer support.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Pipedrive
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Freshdesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
