Freshdesk or Klaviyo?
Which saas & b2b tool brand is right for you?
Klaviyowins 4 of 7 categories
Freshdesk
Delight your customers with effortless service
4.4/5
|42,000 reviews3
Wins
2010
Founded
mid
Price
WINNER
Klaviyo
Power smarter digital relationships
4.6/5
|28,000 reviews4
Wins
2012
Founded
premium
Price
Head-to-Head Comparison
85
Features & Functionality
Klaviyo wins
92
88
Ease of Use
Freshdesk wins
80
82
Integrations
Klaviyo wins
95
85
Pricing & Value
Freshdesk wins
65
80
Customer Support
Freshdesk wins
78
82
Scalability
Klaviyo wins
90
85
Security & Compliance
Klaviyo wins
88
Freshdesk excels at
Ease of UsePricing & ValueCustomer Support
Klaviyo excels at
Features & FunctionalityIntegrationsScalabilitySecurity & Compliance
Pros & Cons
Freshdesk
Great value for money
Easy to use
Good free tier
Solid automation
Less powerful than Zendesk
Reporting limitations
Klaviyo
Best-in-class e-commerce integration
Powerful segmentation
Revenue attribution
Great flows/automations
Expensive
E-commerce focused
The Bottom Line
Choose Freshdesk if you want...
- SMB support teams
- Budget-conscious companies
- Multi-channel support
- Growing teams
Choose Klaviyo if you want...
- E-commerce brands
- Shopify stores
- DTC companies
- Revenue-focused marketing
Our pick: Klaviyo — Better overall scores and stronger performance across key categories. However, Freshdesk is the better choice if you prioritize ease of use or pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Freshdesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Klaviyo
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
