Freshdesk or Gusto?
Which saas & b2b tool brand is right for you?
Gustowins 5 of 7 categories
Freshdesk
Delight your customers with effortless service
4.4/5
|42,000 reviews2
Wins
2010
Founded
mid
Price
WINNER
Gusto
The people platform for growing businesses
4.6/5
|35,000 reviews5
Wins
2011
Founded
mid
Price
Head-to-Head Comparison
85
Features & Functionality
Gusto wins
88
88
Ease of Use
Gusto wins
95
82
Integrations
Gusto wins
85
85
Pricing & Value
Freshdesk wins
82
80
Customer Support
Gusto wins
85
82
Scalability
Freshdesk wins
75
85
Security & Compliance
Gusto wins
88
Freshdesk excels at
Pricing & ValueScalability
Gusto excels at
Features & FunctionalityEase of UseIntegrationsCustomer SupportSecurity & Compliance
Pros & Cons
Freshdesk
Great value for money
Easy to use
Good free tier
Solid automation
Less powerful than Zendesk
Reporting limitations
Gusto
Dead-simple payroll
Automatic tax filing
Great benefits options
Modern, clean UI
US-only payroll
Limited HRIS features
The Bottom Line
Choose Freshdesk if you want...
- SMB support teams
- Budget-conscious companies
- Multi-channel support
- Growing teams
Choose Gusto if you want...
- Small businesses (1-200)
- First-time payroll
- US payroll
- Benefits administration
Our pick: Gusto — Better overall scores and stronger performance across key categories. However, Freshdesk is the better choice if you prioritize pricing & value or scalability.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Freshdesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Gusto
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
