Freshdesk or ConvertKit?
Which saas & b2b tool brand is right for you?
Freshdeskwins 5 of 7 categories
WINNER
Freshdesk
Delight your customers with effortless service
4.4/5
|42,000 reviews5
Wins
2010
Founded
mid
Price
ConvertKit
The creator marketing platform
4.5/5
|18,000 reviews2
Wins
2013
Founded
mid
Price
Head-to-Head Comparison
85
Features & Functionality
Freshdesk wins
82
88
Ease of Use
ConvertKit wins
90
82
Integrations
Freshdesk wins
80
85
Pricing & Value
Freshdesk wins
80
80
Customer Support
ConvertKit wins
85
82
Scalability
Freshdesk wins
78
85
Security & Compliance
Freshdesk wins
82
Freshdesk excels at
Features & FunctionalityIntegrationsPricing & ValueScalabilitySecurity & Compliance
ConvertKit excels at
Ease of UseCustomer Support
Pros & Cons
Freshdesk
Great value for money
Easy to use
Good free tier
Solid automation
Less powerful than Zendesk
Reporting limitations
ConvertKit
Built for creators
Visual automations
Easy to use
Creator network feature
Limited e-commerce features
Basic templates
The Bottom Line
Choose Freshdesk if you want...
- SMB support teams
- Budget-conscious companies
- Multi-channel support
- Growing teams
Choose ConvertKit if you want...
- Content creators
- Bloggers and writers
- Course creators
- Newsletter writers
Our pick: Freshdesk — Better overall scores and stronger performance across key categories. However, ConvertKit is the better choice if you prioritize ease of use or customer support.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Freshdesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
ConvertKit
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
