Freshdesk or Amplitude?
Which saas & b2b tool brand is right for you?
Amplitudewins 4 of 7 categories
Freshdesk
Delight your customers with effortless service
4.4/5
|42,000 reviews3
Wins
2010
Founded
mid
Price
WINNER
Amplitude
Build better products with Amplitude
4.5/5
|18,000 reviews4
Wins
2012
Founded
premium
Price
Head-to-Head Comparison
85
Features & Functionality
Amplitude wins
92
88
Ease of Use
Freshdesk wins
75
82
Integrations
Amplitude wins
88
85
Pricing & Value
Freshdesk wins
65
80
Customer Support
Freshdesk wins
78
82
Scalability
Amplitude wins
92
85
Security & Compliance
Amplitude wins
90
Freshdesk excels at
Ease of UsePricing & ValueCustomer Support
Amplitude excels at
Features & FunctionalityIntegrationsScalabilitySecurity & Compliance
Pros & Cons
Freshdesk
Great value for money
Easy to use
Good free tier
Solid automation
Less powerful than Zendesk
Reporting limitations
Amplitude
Powerful behavioral analytics
Great experimentation tools
Cross-platform tracking
CDP capabilities
Expensive
Complex setup
The Bottom Line
Choose Freshdesk if you want...
- SMB support teams
- Budget-conscious companies
- Multi-channel support
- Growing teams
Choose Amplitude if you want...
- Enterprise product teams
- Behavioral analytics
- Experimentation
- Cross-platform tracking
Our pick: Amplitude — Better overall scores and stronger performance across key categories. However, Freshdesk is the better choice if you prioritize ease of use or pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Freshdesk
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Last updated: 2024-12-10
Amplitude
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Last updated: 2024-12-10
