Zendesk or Xero?
Which saas & b2b tool brand is right for you?
Zendeskwins 5 of 7 categories
WINNER
Zendesk
Champions of customer service
4.3/5
|55,000 reviews5
Wins
2007
Founded
premium
Price
Head-to-Head Comparison
92
Features & Functionality
Zendesk wins
88
75
Ease of Use
Xero wins
85
90
Integrations
Zendesk wins
88
60
Pricing & Value
Xero wins
78
82
Customer Support
Zendesk wins
75
92
Scalability
Zendesk wins
82
90
Security & Compliance
Zendesk wins
88
Zendesk excels at
Features & FunctionalityIntegrationsCustomer SupportScalabilitySecurity & Compliance
Xero excels at
Ease of UsePricing & Value
Pros & Cons
Zendesk
Comprehensive feature set
Strong marketplace
Multi-channel support
Good reporting
Expensive
Complex setup
Xero
Beautiful interface
Strong bank feeds
Multi-currency support
Good app marketplace
Limited US payroll
Basic inventory
The Bottom Line
Choose Zendesk if you want...
- Customer support teams
- Help desk operations
- Multi-channel support
- Enterprise support
Choose Xero if you want...
- Small businesses globally
- UK/ANZ businesses
- Clean UI lovers
- Multi-currency needs
Our pick: Zendesk — Better overall scores and stronger performance across key categories. However, Xero is the better choice if you prioritize ease of use or pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Zendesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Xero
+69
Score
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
