Zendesk or PlanetScale?
Which saas & b2b tool brand is right for you?
Zendeskwins 4 of 7 categories
WINNER
Zendesk
Champions of customer service
4.3/5
|55,000 reviews4
Wins
2007
Founded
premium
Price
PlanetScale
The database for developers
4.6/5
|8,000 reviews3
Wins
2018
Founded
mid
Price
Head-to-Head Comparison
92
Features & Functionality
Zendesk wins
85
75
Ease of Use
PlanetScale wins
90
90
Integrations
Zendesk wins
80
60
Pricing & Value
PlanetScale wins
78
82
Customer Support
Zendesk wins
80
92
Scalability
PlanetScale wins
95
90
Security & Compliance
Zendesk wins
88
Zendesk excels at
Features & FunctionalityIntegrationsCustomer SupportSecurity & Compliance
PlanetScale excels at
Ease of UsePricing & ValueScalability
Pros & Cons
Zendesk
Comprehensive feature set
Strong marketplace
Multi-channel support
Good reporting
Expensive
Complex setup
PlanetScale
Database branching (like Git)
Non-blocking schema changes
Incredible scale (Vitess)
Developer workflow focus
MySQL only
Newer platform
The Bottom Line
Choose Zendesk if you want...
- Customer support teams
- Help desk operations
- Multi-channel support
- Enterprise support
Choose PlanetScale if you want...
- Developers
- MySQL users
- Scaling startups
- CI/CD workflows
Our pick: Zendesk — Better overall scores and stronger performance across key categories. However, PlanetScale is the better choice if you prioritize ease of use or pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Zendesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
PlanetScale
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
