Zendesk or Klaviyo?
Which saas & b2b tool brand is right for you?
Zendesk
Champions of customer service
4.3/5
|55,000 reviews3
Wins
2007
Founded
premium
Price
Klaviyo
Power smarter digital relationships
4.6/5
|28,000 reviews3
Wins
2012
Founded
premium
Price
Head-to-Head Comparison
92
Features & Functionality
92
75
Ease of Use
Klaviyo wins
80
90
Integrations
Klaviyo wins
95
60
Pricing & Value
Klaviyo wins
65
82
Customer Support
Zendesk wins
78
92
Scalability
Zendesk wins
90
90
Security & Compliance
Zendesk wins
88
Zendesk excels at
Customer SupportScalabilitySecurity & Compliance
Klaviyo excels at
Ease of UseIntegrationsPricing & Value
Pros & Cons
Zendesk
Comprehensive feature set
Strong marketplace
Multi-channel support
Good reporting
Expensive
Complex setup
Klaviyo
Best-in-class e-commerce integration
Powerful segmentation
Revenue attribution
Great flows/automations
Expensive
E-commerce focused
The Bottom Line
Choose Zendesk if you want...
- Customer support teams
- Help desk operations
- Multi-channel support
- Enterprise support
Choose Klaviyo if you want...
- E-commerce brands
- Shopify stores
- DTC companies
- Revenue-focused marketing
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Zendesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Klaviyo
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
