Zendesk or Figma?
Which saas & b2b tool brand is right for you?
Zendeskwins 4 of 7 categories
WINNER
Zendesk
Champions of customer service
4.3/5
|55,000 reviews4
Wins
2007
Founded
premium
Price
Figma
Design. Prototype. Gather feedback.
4.8/5
|45,000 reviews3
Wins
2012
Founded
mid
Price
Head-to-Head Comparison
92
Features & Functionality
Figma wins
95
75
Ease of Use
Figma wins
90
90
Integrations
Zendesk wins
88
60
Pricing & Value
Figma wins
82
82
Customer Support
Zendesk wins
80
92
Scalability
Zendesk wins
90
90
Security & Compliance
Zendesk wins
85
Zendesk excels at
IntegrationsCustomer SupportScalabilitySecurity & Compliance
Figma excels at
Features & FunctionalityEase of UsePricing & Value
Pros & Cons
Zendesk
Comprehensive feature set
Strong marketplace
Multi-channel support
Good reporting
Expensive
Complex setup
Figma
Real-time multiplayer collaboration
Browser-based—no install required
Industry-leading component/variant system
FigJam whiteboarding included
Requires internet connection
Limited offline mode (improving)
The Bottom Line
Choose Zendesk if you want...
- Customer support teams
- Help desk operations
- Multi-channel support
- Enterprise support
Choose Figma if you want...
- Product design teams
- UI/UX designers
- Design systems at scale
- Cross-team collaboration (design + dev)
Our pick: Zendesk — Better overall scores and stronger performance across key categories. However, Figma is the better choice if you prioritize features & functionality or ease of use.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Zendesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Figma
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
