Zendesk or ConvertKit?
Which saas & b2b tool brand is right for you?
Zendeskwins 4 of 7 categories
WINNER
Zendesk
Champions of customer service
4.3/5
|55,000 reviews4
Wins
2007
Founded
premium
Price
ConvertKit
The creator marketing platform
4.5/5
|18,000 reviews3
Wins
2013
Founded
mid
Price
Head-to-Head Comparison
92
Features & Functionality
Zendesk wins
82
75
Ease of Use
ConvertKit wins
90
90
Integrations
Zendesk wins
80
60
Pricing & Value
ConvertKit wins
80
82
Customer Support
ConvertKit wins
85
92
Scalability
Zendesk wins
78
90
Security & Compliance
Zendesk wins
82
Zendesk excels at
Features & FunctionalityIntegrationsScalabilitySecurity & Compliance
ConvertKit excels at
Ease of UsePricing & ValueCustomer Support
Pros & Cons
Zendesk
Comprehensive feature set
Strong marketplace
Multi-channel support
Good reporting
Expensive
Complex setup
ConvertKit
Built for creators
Visual automations
Easy to use
Creator network feature
Limited e-commerce features
Basic templates
The Bottom Line
Choose Zendesk if you want...
- Customer support teams
- Help desk operations
- Multi-channel support
- Enterprise support
Choose ConvertKit if you want...
- Content creators
- Bloggers and writers
- Course creators
- Newsletter writers
Our pick: Zendesk — Better overall scores and stronger performance across key categories. However, ConvertKit is the better choice if you prioritize ease of use or pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Zendesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
ConvertKit
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
