Zendesk or BambooHR?
Which saas & b2b tool brand is right for you?
Zendeskwins 4 of 7 categories
WINNER
Zendesk
Champions of customer service
4.3/5
|55,000 reviews4
Wins
2007
Founded
premium
Price
Head-to-Head Comparison
92
Features & Functionality
Zendesk wins
85
75
Ease of Use
BambooHR wins
92
90
Integrations
Zendesk wins
82
60
Pricing & Value
BambooHR wins
75
82
Customer Support
BambooHR wins
85
92
Scalability
Zendesk wins
78
90
Security & Compliance
Zendesk wins
85
Zendesk excels at
Features & FunctionalityIntegrationsScalabilitySecurity & Compliance
BambooHR excels at
Ease of UsePricing & ValueCustomer Support
Pros & Cons
Zendesk
Comprehensive feature set
Strong marketplace
Multi-channel support
Good reporting
Expensive
Complex setup
BambooHR
Very easy to use
Great onboarding
Employee self-service
Good reporting
Limited payroll integration
US-focused
The Bottom Line
Choose Zendesk if you want...
- Customer support teams
- Help desk operations
- Multi-channel support
- Enterprise support
Choose BambooHR if you want...
- SMBs (25-1000 employees)
- HR teams wanting simplicity
- People-first companies
- US-based businesses
Our pick: Zendesk — Better overall scores and stronger performance across key categories. However, BambooHR is the better choice if you prioritize ease of use or pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Zendesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
BambooHR
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
