Zendesk or Amplitude?
Which saas & b2b tool brand is right for you?
Zendeskwins 2 of 7 categories
WINNER
Zendesk
Champions of customer service
4.3/5
|55,000 reviews2
Wins
2007
Founded
premium
Price
Amplitude
Build better products with Amplitude
4.5/5
|18,000 reviews1
Wins
2012
Founded
premium
Price
Head-to-Head Comparison
92
Features & Functionality
92
75
Ease of Use
75
90
Integrations
Zendesk wins
88
60
Pricing & Value
Amplitude wins
65
82
Customer Support
Zendesk wins
78
92
Scalability
92
90
Security & Compliance
90
Zendesk excels at
IntegrationsCustomer Support
Amplitude excels at
Pricing & Value
Pros & Cons
Zendesk
Comprehensive feature set
Strong marketplace
Multi-channel support
Good reporting
Expensive
Complex setup
Amplitude
Powerful behavioral analytics
Great experimentation tools
Cross-platform tracking
CDP capabilities
Expensive
Complex setup
The Bottom Line
Choose Zendesk if you want...
- Customer support teams
- Help desk operations
- Multi-channel support
- Enterprise support
Choose Amplitude if you want...
- Enterprise product teams
- Behavioral analytics
- Experimentation
- Cross-platform tracking
Our pick: Zendesk — Better overall scores and stronger performance across key categories. However, Amplitude is the better choice if you prioritize pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Zendesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Amplitude
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
