Stripe or Zendesk?
Which saas & b2b tool brand is right for you?
Stripewins 6 of 7 categories
WINNER
Stripe
Financial infrastructure for the internet
4.7/5
|55,000 reviews6
Wins
2010
Founded
mid
Price
Zendesk
Champions of customer service
4.3/5
|55,000 reviews1
Wins
2007
Founded
premium
Price
Head-to-Head Comparison
95
Features & Functionality
Stripe wins
92
85
Ease of Use
Stripe wins
75
95
Integrations
Stripe wins
90
75
Pricing & Value
Stripe wins
60
75
Customer Support
Zendesk wins
82
98
Scalability
Stripe wins
92
98
Security & Compliance
Stripe wins
90
Stripe excels at
Features & FunctionalityEase of UseIntegrationsPricing & ValueScalabilitySecurity & Compliance
Zendesk excels at
Customer Support
Pros & Cons
Stripe
Industry-best API and developer experience
Exceptional documentation (the gold standard)
Comprehensive product suite (payments, billing, tax, fraud)
Global payments in 135+ currencies
Higher fees than some alternatives (2.9% + $0.30)
Customer support can be slow for smaller accounts
Zendesk
Comprehensive feature set
Strong marketplace
Multi-channel support
Good reporting
Expensive
Complex setup
The Bottom Line
Choose Stripe if you want...
- Online businesses and e-commerce
- SaaS companies with recurring billing
- Marketplaces and platforms
- Developer-led teams
Choose Zendesk if you want...
- Customer support teams
- Help desk operations
- Multi-channel support
- Enterprise support
Our pick: Stripe — Better overall scores and stronger performance across key categories. However, Zendesk is the better choice if you prioritize customer support.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Stripe
No Monthly Fees
Pay only for what you use. No setup fees, no monthly fees, no hidden fees.
OngoingClaim offer
Stripe for Startups
Eligible startups get waived Stripe fees on first $1M processed and free access to premium tools.
OngoingClaim offer
$50K in Processing Credits
Y Combinator companies get $50K in fee-free processing through the Stripe YC deal.
For YC companiesClaim offer
Account holdsAPI qualityDocumentationFees comparisonStripe ConnectCustomer supportAlternatives
Product Hunt
8,234upvotes
Featured Product 2011
Last updated: 2024-12-10
Zendesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
