Stripe or Intercom?
Which saas & b2b tool brand is right for you?
Stripewins 6 of 7 categories
WINNER
Stripe
Financial infrastructure for the internet
4.7/5
|55,000 reviews6
Wins
2010
Founded
mid
Price
Intercom
The AI-first customer service platform
4.4/5
|38,000 reviews1
Wins
2011
Founded
premium
Price
Head-to-Head Comparison
95
Features & Functionality
Stripe wins
90
85
Ease of Use
Stripe wins
82
95
Integrations
Stripe wins
88
75
Pricing & Value
Stripe wins
55
75
Customer Support
Intercom wins
78
98
Scalability
Stripe wins
85
98
Security & Compliance
Stripe wins
88
Stripe excels at
Features & FunctionalityEase of UseIntegrationsPricing & ValueScalabilitySecurity & Compliance
Intercom excels at
Customer Support
Pros & Cons
Stripe
Industry-best API and developer experience
Exceptional documentation (the gold standard)
Comprehensive product suite (payments, billing, tax, fraud)
Global payments in 135+ currencies
Higher fees than some alternatives (2.9% + $0.30)
Customer support can be slow for smaller accounts
Intercom
Beautiful, modern UI
Great in-app messaging
Product tours included
Fin AI agent
Very expensive
Complex pricing
The Bottom Line
Choose Stripe if you want...
- Online businesses and e-commerce
- SaaS companies with recurring billing
- Marketplaces and platforms
- Developer-led teams
Choose Intercom if you want...
- SaaS companies
- In-app messaging
- Product-led growth
- Conversational support
Our pick: Stripe — Better overall scores and stronger performance across key categories. However, Intercom is the better choice if you prioritize customer support.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Stripe
No Monthly Fees
Pay only for what you use. No setup fees, no monthly fees, no hidden fees.
OngoingClaim offer
Stripe for Startups
Eligible startups get waived Stripe fees on first $1M processed and free access to premium tools.
OngoingClaim offer
$50K in Processing Credits
Y Combinator companies get $50K in fee-free processing through the Stripe YC deal.
For YC companiesClaim offer
Account holdsAPI qualityDocumentationFees comparisonStripe ConnectCustomer supportAlternatives
Product Hunt
8,234upvotes
Featured Product 2011
Last updated: 2024-12-10
Intercom
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
