Notion or Intercom?
Which saas & b2b tool brand is right for you?
Intercomwins 5 of 7 categories
WINNER
Intercom
The AI-first customer service platform
4.4/5
|38,000 reviews5
Wins
2011
Founded
premium
Price
Head-to-Head Comparison
95
Features & Functionality
Notion wins
90
78
Ease of Use
Intercom wins
82
82
Integrations
Intercom wins
88
88
Pricing & Value
Notion wins
55
75
Customer Support
Intercom wins
78
80
Scalability
Intercom wins
85
82
Security & Compliance
Intercom wins
88
Notion excels at
Features & FunctionalityPricing & Value
Intercom excels at
Ease of UseIntegrationsCustomer SupportScalabilitySecurity & Compliance
Pros & Cons
Notion
Incredibly flexible block-based editor
Beautiful, minimal interface design
Generous free tier for individuals
All-in-one solution reduces tool sprawl
Steep learning curve for advanced features
Performance degrades with large databases (10K+ rows)
Intercom
Beautiful, modern UI
Great in-app messaging
Product tours included
Fin AI agent
Very expensive
Complex pricing
The Bottom Line
Choose Notion if you want...
- Startups and small teams (1-100 employees)
- Knowledge management and internal wikis
- Technical documentation
- Product teams and roadmapping
Choose Intercom if you want...
- SaaS companies
- In-app messaging
- Product-led growth
- Conversational support
Our pick: Intercom — Better overall scores and stronger performance across key categories. However, Notion is the better choice if you prioritize features & functionality or pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Notion
Notion AI Free Trial
Try Notion AI free for 30 days on any plan. AI assists with writing, summarizing, and brainstorming.
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50% Off for Startups
Eligible startups get 6 months free Plus plan, then 50% off for the next year.
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Free for Education
Students and educators get Notion Plus features free with verified .edu email.
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TemplatesDatabasesNotion AIPerformanceObsidian comparisonTeam collaborationAPI integrations
Product Hunt
12,847upvotes
#4 Product of the Year 2018
Last updated: 2024-12-10
Intercom
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
