Linear or Zendesk?
Which saas & b2b tool brand is right for you?
Zendeskwins 5 of 7 categories
Linear
Linear is a better way to build products
4.8/5
|12,000 reviews2
Wins
2019
Founded
mid
Price
WINNER
Zendesk
Champions of customer service
4.3/5
|55,000 reviews5
Wins
2007
Founded
premium
Price
Head-to-Head Comparison
82
Features & Functionality
Zendesk wins
92
92
Ease of Use
Linear wins
75
78
Integrations
Zendesk wins
90
85
Pricing & Value
Linear wins
60
80
Customer Support
Zendesk wins
82
78
Scalability
Zendesk wins
92
85
Security & Compliance
Zendesk wins
90
Linear excels at
Ease of UsePricing & Value
Zendesk excels at
Features & FunctionalityIntegrationsCustomer SupportScalabilitySecurity & Compliance
Pros & Cons
Linear
Blazingly fast performance
Beautiful, modern design
Keyboard-first workflow
Opinionated best practices
Less customizable than Jira
Smaller integration ecosystem
Zendesk
Comprehensive feature set
Strong marketplace
Multi-channel support
Good reporting
Expensive
Complex setup
The Bottom Line
Choose Linear if you want...
- Modern engineering teams
- Startups
- Keyboard-first users
- Teams leaving Jira
Choose Zendesk if you want...
- Customer support teams
- Help desk operations
- Multi-channel support
- Enterprise support
Our pick: Zendesk — Better overall scores and stronger performance across key categories. However, Linear is the better choice if you prioritize ease of use or pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Linear
+88
Score
SpeedUXKeyboard shortcutsDeveloper-focusedClean design
Product Hunt
8,765upvotes
#1 Product of the Day
Last updated: 2024-12-10
Zendesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
