Jira or Zendesk?
Which saas & b2b tool brand is right for you?
Jirawins 5 of 7 categories
WINNER
Jira
The #1 software development tool
4.2/5
|78,000 reviews5
Wins
2002
Founded
mid
Price
Zendesk
Champions of customer service
4.3/5
|55,000 reviews2
Wins
2007
Founded
premium
Price
Head-to-Head Comparison
95
Features & Functionality
Jira wins
92
60
Ease of Use
Zendesk wins
75
95
Integrations
Jira wins
90
75
Pricing & Value
Jira wins
60
78
Customer Support
Zendesk wins
82
95
Scalability
Jira wins
92
92
Security & Compliance
Jira wins
90
Jira excels at
Features & FunctionalityIntegrationsPricing & ValueScalabilitySecurity & Compliance
Zendesk excels at
Ease of UseCustomer Support
Pros & Cons
Jira
Industry standard for dev teams
Powerful customization
Excellent agile support
Deep Atlassian ecosystem
Steep learning curve
Can be overwhelming
Zendesk
Comprehensive feature set
Strong marketplace
Multi-channel support
Good reporting
Expensive
Complex setup
The Bottom Line
Choose Jira if you want...
- Software development teams
- Agile/Scrum teams
- Enterprise engineering
- Bug tracking
Choose Zendesk if you want...
- Customer support teams
- Help desk operations
- Multi-channel support
- Enterprise support
Our pick: Jira — Better overall scores and stronger performance across key categories. However, Zendesk is the better choice if you prioritize ease of use or customer support.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Jira
Last updated: 2024-12-10
Zendesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
