Jira or Intercom?
Which saas & b2b tool brand is right for you?
Jirawins 5 of 7 categories
WINNER
Jira
The #1 software development tool
4.2/5
|78,000 reviews5
Wins
2002
Founded
mid
Price
Intercom
The AI-first customer service platform
4.4/5
|38,000 reviews1
Wins
2011
Founded
premium
Price
Head-to-Head Comparison
95
Features & Functionality
Jira wins
90
60
Ease of Use
Intercom wins
82
95
Integrations
Jira wins
88
75
Pricing & Value
Jira wins
55
78
Customer Support
78
95
Scalability
Jira wins
85
92
Security & Compliance
Jira wins
88
Jira excels at
Features & FunctionalityIntegrationsPricing & ValueScalabilitySecurity & Compliance
Intercom excels at
Ease of Use
Pros & Cons
Jira
Industry standard for dev teams
Powerful customization
Excellent agile support
Deep Atlassian ecosystem
Steep learning curve
Can be overwhelming
Intercom
Beautiful, modern UI
Great in-app messaging
Product tours included
Fin AI agent
Very expensive
Complex pricing
The Bottom Line
Choose Jira if you want...
- Software development teams
- Agile/Scrum teams
- Enterprise engineering
- Bug tracking
Choose Intercom if you want...
- SaaS companies
- In-app messaging
- Product-led growth
- Conversational support
Our pick: Jira — Better overall scores and stronger performance across key categories. However, Intercom is the better choice if you prioritize ease of use.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Jira
Last updated: 2024-12-10
Intercom
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
