Intercom or Jira?
Which saas & b2b tool brand is right for you?
Jirawins 5 of 7 categories
Intercom
The AI-first customer service platform
4.4/5
|38,000 reviews1
Wins
2011
Founded
premium
Price
WINNER
Jira
The #1 software development tool
4.2/5
|78,000 reviews5
Wins
2002
Founded
mid
Price
Head-to-Head Comparison
90
Features & Functionality
Jira wins
95
82
Ease of Use
Intercom wins
60
88
Integrations
Jira wins
95
55
Pricing & Value
Jira wins
75
78
Customer Support
78
85
Scalability
Jira wins
95
88
Security & Compliance
Jira wins
92
Intercom excels at
Ease of Use
Jira excels at
Features & FunctionalityIntegrationsPricing & ValueScalabilitySecurity & Compliance
Pros & Cons
Intercom
Beautiful, modern UI
Great in-app messaging
Product tours included
Fin AI agent
Very expensive
Complex pricing
Jira
Industry standard for dev teams
Powerful customization
Excellent agile support
Deep Atlassian ecosystem
Steep learning curve
Can be overwhelming
The Bottom Line
Choose Intercom if you want...
- SaaS companies
- In-app messaging
- Product-led growth
- Conversational support
Choose Jira if you want...
- Software development teams
- Agile/Scrum teams
- Enterprise engineering
- Bug tracking
Our pick: Jira — Better overall scores and stronger performance across key categories. However, Intercom is the better choice if you prioritize ease of use.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Intercom
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Jira
+74
Score
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
