GitHub or Zendesk?
Which saas & b2b tool brand is right for you?
GitHubwins 6 of 7 categories
WINNER
GitHub
Where the world builds software
4.7/5
|120,000 reviews6
Wins
2008
Founded
mid
Price
Zendesk
Champions of customer service
4.3/5
|55,000 reviews1
Wins
2007
Founded
premium
Price
Head-to-Head Comparison
95
Features & Functionality
GitHub wins
92
85
Ease of Use
GitHub wins
75
98
Integrations
GitHub wins
90
90
Pricing & Value
GitHub wins
60
78
Customer Support
Zendesk wins
82
98
Scalability
GitHub wins
92
92
Security & Compliance
GitHub wins
90
GitHub excels at
Features & FunctionalityEase of UseIntegrationsPricing & ValueScalabilitySecurity & Compliance
Zendesk excels at
Customer Support
Pros & Cons
GitHub
Industry standard—everyone uses it
Unlimited free private repos
GitHub Copilot AI pair programmer
GitHub Actions CI/CD (free minutes)
Microsoft ownership concerns for some OSS devs
Complex for Git beginners
Zendesk
Comprehensive feature set
Strong marketplace
Multi-channel support
Good reporting
Expensive
Complex setup
The Bottom Line
Choose GitHub if you want...
- Software development teams of all sizes
- Open source projects and communities
- CI/CD pipelines with GitHub Actions
- Code collaboration and review
Choose Zendesk if you want...
- Customer support teams
- Help desk operations
- Multi-channel support
- Enterprise support
Our pick: GitHub — Better overall scores and stronger performance across key categories. However, Zendesk is the better choice if you prioritize customer support.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
GitHub
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Zendesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
