Freshdesk or Figma?
Which saas & b2b tool brand is right for you?
Figmawins 4 of 7 categories
Freshdesk
Delight your customers with effortless service
4.4/5
|42,000 reviews1
Wins
2010
Founded
mid
Price
WINNER
Figma
Design. Prototype. Gather feedback.
4.8/5
|45,000 reviews4
Wins
2012
Founded
mid
Price
Head-to-Head Comparison
85
Features & Functionality
Figma wins
95
88
Ease of Use
Figma wins
90
82
Integrations
Figma wins
88
85
Pricing & Value
Freshdesk wins
82
80
Customer Support
80
82
Scalability
Figma wins
90
85
Security & Compliance
85
Freshdesk excels at
Pricing & Value
Figma excels at
Features & FunctionalityEase of UseIntegrationsScalability
Pros & Cons
Freshdesk
Great value for money
Easy to use
Good free tier
Solid automation
Less powerful than Zendesk
Reporting limitations
Figma
Real-time multiplayer collaboration
Browser-based—no install required
Industry-leading component/variant system
FigJam whiteboarding included
Requires internet connection
Limited offline mode (improving)
The Bottom Line
Choose Freshdesk if you want...
- SMB support teams
- Budget-conscious companies
- Multi-channel support
- Growing teams
Choose Figma if you want...
- Product design teams
- UI/UX designers
- Design systems at scale
- Cross-team collaboration (design + dev)
Our pick: Figma — Better overall scores and stronger performance across key categories. However, Freshdesk is the better choice if you prioritize pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Freshdesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Figma
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
