Zoom or Hotjar?
Which saas & b2b tool brand is right for you?
Zoomwins 4 of 7 categories
WINNER
Zoom
One platform to connect
4.4/5
|120,000 reviews4
Wins
2011
Founded
mid
Price
Hotjar
Understand how users behave on your site
4.4/5
|32,000 reviews3
Wins
2014
Founded
mid
Price
Head-to-Head Comparison
88
Features & Functionality
Zoom wins
82
95
Ease of Use
Zoom wins
92
85
Integrations
Zoom wins
78
75
Pricing & Value
Hotjar wins
85
72
Customer Support
Hotjar wins
75
95
Scalability
Zoom wins
78
80
Security & Compliance
Hotjar wins
82
Zoom excels at
Features & FunctionalityEase of UseIntegrationsScalability
Hotjar excels at
Pricing & ValueCustomer SupportSecurity & Compliance
Pros & Cons
Zoom
Industry-best video quality and reliability
Extremely easy to use (grandma-approved)
Works on any device, any network
Scales to 1,000+ participants
Security concerns early on (improved significantly)
'Zoom fatigue' is a documented phenomenon
Hotjar
Easy to set up
Visual heatmaps
Session recordings
User feedback tools
Limited depth
Sampling on free tier
The Bottom Line
Choose Zoom if you want...
- Video meetings of all sizes
- Webinars and virtual events
- Remote-first and hybrid companies
- Education and online learning
Choose Hotjar if you want...
- UX research
- Conversion optimization
- Website feedback
- Visual analytics
Our pick: Zoom — Better overall scores and stronger performance across key categories. However, Hotjar is the better choice if you prioritize pricing & value or customer support.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Zoom
+69
Score
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Hotjar
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
