Stripe or Freshdesk?
Which saas & b2b tool brand is right for you?
Stripewins 4 of 7 categories
WINNER
Stripe
Financial infrastructure for the internet
4.7/5
|55,000 reviews4
Wins
2010
Founded
mid
Price
Freshdesk
Delight your customers with effortless service
4.4/5
|42,000 reviews3
Wins
2010
Founded
mid
Price
Head-to-Head Comparison
95
Features & Functionality
Stripe wins
85
85
Ease of Use
Freshdesk wins
88
95
Integrations
Stripe wins
82
75
Pricing & Value
Freshdesk wins
85
75
Customer Support
Freshdesk wins
80
98
Scalability
Stripe wins
82
98
Security & Compliance
Stripe wins
85
Stripe excels at
Features & FunctionalityIntegrationsScalabilitySecurity & Compliance
Freshdesk excels at
Ease of UsePricing & ValueCustomer Support
Pros & Cons
Stripe
Industry-best API and developer experience
Exceptional documentation (the gold standard)
Comprehensive product suite (payments, billing, tax, fraud)
Global payments in 135+ currencies
Higher fees than some alternatives (2.9% + $0.30)
Customer support can be slow for smaller accounts
Freshdesk
Great value for money
Easy to use
Good free tier
Solid automation
Less powerful than Zendesk
Reporting limitations
The Bottom Line
Choose Stripe if you want...
- Online businesses and e-commerce
- SaaS companies with recurring billing
- Marketplaces and platforms
- Developer-led teams
Choose Freshdesk if you want...
- SMB support teams
- Budget-conscious companies
- Multi-channel support
- Growing teams
Our pick: Stripe — Better overall scores and stronger performance across key categories. However, Freshdesk is the better choice if you prioritize ease of use or pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Stripe
No Monthly Fees
Pay only for what you use. No setup fees, no monthly fees, no hidden fees.
OngoingClaim offer
Stripe for Startups
Eligible startups get waived Stripe fees on first $1M processed and free access to premium tools.
OngoingClaim offer
$50K in Processing Credits
Y Combinator companies get $50K in fee-free processing through the Stripe YC deal.
For YC companiesClaim offer
Account holdsAPI qualityDocumentationFees comparisonStripe ConnectCustomer supportAlternatives
Product Hunt
8,234upvotes
Featured Product 2011
Last updated: 2024-12-10
Freshdesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
