Loom or Zendesk?
Which saas & b2b tool brand is right for you?
Zendeskwins 5 of 7 categories
Loom
Record quick videos of your screen and cam
4.6/5
|28,000 reviews2
Wins
2015
Founded
mid
Price
WINNER
Zendesk
Champions of customer service
4.3/5
|55,000 reviews5
Wins
2007
Founded
premium
Price
Head-to-Head Comparison
80
Features & Functionality
Zendesk wins
92
95
Ease of Use
Loom wins
75
82
Integrations
Zendesk wins
90
78
Pricing & Value
Loom wins
60
75
Customer Support
Zendesk wins
82
78
Scalability
Zendesk wins
92
82
Security & Compliance
Zendesk wins
90
Loom excels at
Ease of UsePricing & Value
Zendesk excels at
Features & FunctionalityIntegrationsCustomer SupportScalabilitySecurity & Compliance
Pros & Cons
Loom
Super easy to use
Quick recordings
Great for async work
AI transcriptions
Limited editing features
Video length limits
Zendesk
Comprehensive feature set
Strong marketplace
Multi-channel support
Good reporting
Expensive
Complex setup
The Bottom Line
Choose Loom if you want...
- Async communication
- Product demos
- Training and onboarding
- Design feedback
Choose Zendesk if you want...
- Customer support teams
- Help desk operations
- Multi-channel support
- Enterprise support
Our pick: Zendesk — Better overall scores and stronger performance across key categories. However, Loom is the better choice if you prioritize ease of use or pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Loom
+68
Score
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Zendesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
