Jira or Freshdesk?
Which saas & b2b tool brand is right for you?
Jirawins 4 of 7 categories
WINNER
Jira
The #1 software development tool
4.2/5
|78,000 reviews4
Wins
2002
Founded
mid
Price
Freshdesk
Delight your customers with effortless service
4.4/5
|42,000 reviews3
Wins
2010
Founded
mid
Price
Head-to-Head Comparison
95
Features & Functionality
Jira wins
85
60
Ease of Use
Freshdesk wins
88
95
Integrations
Jira wins
82
75
Pricing & Value
Freshdesk wins
85
78
Customer Support
Freshdesk wins
80
95
Scalability
Jira wins
82
92
Security & Compliance
Jira wins
85
Jira excels at
Features & FunctionalityIntegrationsScalabilitySecurity & Compliance
Freshdesk excels at
Ease of UsePricing & ValueCustomer Support
Pros & Cons
Jira
Industry standard for dev teams
Powerful customization
Excellent agile support
Deep Atlassian ecosystem
Steep learning curve
Can be overwhelming
Freshdesk
Great value for money
Easy to use
Good free tier
Solid automation
Less powerful than Zendesk
Reporting limitations
The Bottom Line
Choose Jira if you want...
- Software development teams
- Agile/Scrum teams
- Enterprise engineering
- Bug tracking
Choose Freshdesk if you want...
- SMB support teams
- Budget-conscious companies
- Multi-channel support
- Growing teams
Our pick: Jira — Better overall scores and stronger performance across key categories. However, Freshdesk is the better choice if you prioritize ease of use or pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Jira
Last updated: 2024-12-10
Freshdesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
