Intercom or Freshdesk?
Which saas & b2b tool brand is right for you?
Intercomwins 4 of 7 categories
WINNER
Intercom
The AI-first customer service platform
4.4/5
|38,000 reviews4
Wins
2011
Founded
premium
Price
Freshdesk
Delight your customers with effortless service
4.4/5
|42,000 reviews3
Wins
2010
Founded
mid
Price
Head-to-Head Comparison
90
Features & Functionality
Intercom wins
85
82
Ease of Use
Freshdesk wins
88
88
Integrations
Intercom wins
82
55
Pricing & Value
Freshdesk wins
85
78
Customer Support
Freshdesk wins
80
85
Scalability
Intercom wins
82
88
Security & Compliance
Intercom wins
85
Intercom excels at
Features & FunctionalityIntegrationsScalabilitySecurity & Compliance
Freshdesk excels at
Ease of UsePricing & ValueCustomer Support
Pros & Cons
Intercom
Beautiful, modern UI
Great in-app messaging
Product tours included
Fin AI agent
Very expensive
Complex pricing
Freshdesk
Great value for money
Easy to use
Good free tier
Solid automation
Less powerful than Zendesk
Reporting limitations
The Bottom Line
Choose Intercom if you want...
- SaaS companies
- In-app messaging
- Product-led growth
- Conversational support
Choose Freshdesk if you want...
- SMB support teams
- Budget-conscious companies
- Multi-channel support
- Growing teams
Our pick: Intercom — Better overall scores and stronger performance across key categories. However, Freshdesk is the better choice if you prioritize ease of use or pricing & value.
Real-Time Brand Data
Stock prices, reviews, sentiment & more
Intercom
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
Freshdesk
PricingFeaturesSupportAlternativesIntegration
Last updated: 2024-12-10
