Intercom or monday.com?

Which saas & b2b tool brand is right for you?

monday.comwins 4 of 7 categories
Intercom

Intercom

The AI-first customer service platform

4.4/5
|38,000 reviews
0
Wins
2011
Founded
premium
Price
WINNER
monday.com

monday.com

A new way to work

4.5/5
|48,000 reviews
4
Wins
2012
Founded
premium
Price

Head-to-Head Comparison

90
Features & Functionality
90
82
Ease of Use
monday.com wins
90
88
Integrations
88
55
Pricing & Value
monday.com wins
65
78
Customer Support
monday.com wins
82
85
Scalability
monday.com wins
88
88
Security & Compliance
88
Intercom

Intercom excels at

No category wins in this comparison

monday.com

monday.com excels at

Ease of UsePricing & ValueCustomer SupportScalability

Pros & Cons

Intercom

Intercom

Beautiful, modern UI
Great in-app messaging
Product tours included
Fin AI agent
Very expensive
Complex pricing
monday.com

monday.com

Highly visual and colorful
Easy to learn
Excellent dashboard builder
Strong automation
Expensive per-seat pricing
Minimum seat requirements

The Bottom Line

Choose Intercom if you want...

  • SaaS companies
  • In-app messaging
  • Product-led growth
  • Conversational support

Choose monday.com if you want...

  • Visual thinkers
  • Sales and marketing teams
  • Non-technical teams
  • Client-facing workflows

Our pick: monday.com — Better overall scores and stronger performance across key categories.

Real-Time Brand Data

Stock prices, reviews, sentiment & more

Intercom

Intercom

Free Trial

Try Intercom free. No credit card required.

Annual Billing Discount

20% OFF

Save up to 20% when you pay annually.

PricingFeaturesSupportAlternativesIntegration
G2
4.660172779373436
(1,840)
LeaderHigh Performer
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Capterra
4.213478931642483
(924)
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TrustpilotGood
3.7884357210522177
(439)
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Last updated: 2026-12-10
monday.com

monday.com

$278.45
+2.08%
$13.2B
Market Cap
$297.10
52W High
$153.70
52W Low

Last updated: 2026-12-10

Free Forever Plan

Free for up to 2 seats with basic features.

14-Day Free Trial

Try any plan free for 14 days. No credit card required.

Visual interfaceIntegrationsPricingAutomationsTemplates
G2
4.7
(12,456)
Leader Fall 2024Easiest Setup
View reviews
Capterra
4.6
(4,567)
View reviews
Last updated: 2026-12-10